Poor executive leadership. There is no training here. You are asked to watch YouTube. FFL video provided on YouTube is subpar compared to the usual fare on YouTube by proven individuals who have done it on their own. There are two (total) exceptions who are already no longer dialing. FFL allegedly coaches the guests on YouTube videos to lie about lead sources. When you reach out to successful agents they overwhelmingly stay away from the company's CRM. But that CRM that they own will run you dry. Get your own leads. Dial days as they are done here are just a way for the company to take your money.