Pros
Can have your breaks whenever, was 9-5 when I was there.
Cons
Was working for Ford 2 weeks in the other agent went on holiday. Was expected to answer calls for within a set time for a whole comany ford. There were 5 agents in the queue at the same time. This cannot be physically done. Initially I favoured doing my job properly to avoid complaints and did not get any or very few. This resulted in lower 'figures'. Wonder what the complaint ration is now. Make sense if you have more agents available you can call more customers to get more bookings as you are limited by time and space. Had an agent and a manager telling me different things,, jobs hard enough as i t is anyway..Need to respect employees, the work load they put under employees show they do not or did not. Need to understand if they have more employees can make more bookings this is a given when it comes to expanding business Care a bit more about your staff, stop being stingy to expand your business you need more people. the amount your trying to save when you burn staff out they will leave and you have to spend that time and effort training someone else. People are not computers, if you do not value them they will leave. If someone enjoys their work they will stay.