Pros
The healthcare benefits are pretty good and they do a lot of remote working. That's pretty much it.
Cons
- There are some lovely people who work here, but it's a verrry American culture and vibe (they even get pi55y if you use the DD/MM/YYYY format, not the US's MM/DD/YYYY format, which is comedy). Everything is AWESOME and TREMENDOUS, even when it's absolutely not. We all know there's such a thing as toxic negativity, but this company reeks of toxic positivity. It genuinely feels very culty / sweep everything under the rug / do NOT talk about the bad stuff that needs improving or you'll be classed as a disruptor / troublemaker / not a "team player", even if you come with sincere remedies to fix said issues. - They dress up low-level scamming customers / maximising allll forms of income you ever thought possible as helping customers or franchisees... but it's really not. It's always a cashgrab. - They don't invest in any form of decent internal systems or software, I was literally managing millions of dollars in budget (not pounds, of COURSE) using old-school Excel spreadsheets, it was insane. Investing in that kind of thing doesn't (in their view) deliver any ROI, so it's not worth spending money on. If it's something that makes them obvious ROI, they'll do it, but if it's something that helps make your day-to-day job less stressful / smoother / easier / more automated, they will 100% pass (they won't even let AI (such as Gemini or Copilot) take meeting notes - if you want meeting notes, you have to type them manually. And you can't record the meetings, ether. Small example, but still hilariously insane. - There are some lovely people, but no one speaks normally, everyone speaks as though they're robotic and genuinely afraid to speak their minds or be open with one another. It's weird. - Small thing, but kind of odd IMO, they have these pre-recorded "TV shows" with all the big American bosses, in a properly lit studio, with multiple cameras and a boom etc., like they're on some late night interview show, which is a bit weird. But what really caught my eye is how they force everyone to wear the exact same PRISTINE white trainers. They can't bear the idea that someone might see dirt on their shoes or see the soles of their shoes -- unless you're Chrissy Taylor, and then you're allowed to wear heels worth a few grand, but again, those shoes don't look worn. It's just very Stepford-wife-vibe. - A LOT of the employees are (incredibly, IMO) long-term employees, I'm talking 10-30 years of employment... people have it as their first-straight-out-of-uni job and now they're knocking on 40... To me, this is unhealthy, mainly because they respond to challenges with "well that's the way we've always done things" and "it works for us" which is pretty crazy and because, honestly, they don't want to know any different and they're too scared to try. - They create change for the sake of change and not where it's really needed. It's all a political game on who can look the best to upper management, it's all very brown-nosey. I didn't see any real change that was actually for the betterment of the team or customers, it's only about what makes someone look good in their year-end appraisals so they get a leg-up. - The company is a multi-billion dollar juggernaut who makes millions in profits globally (which they REGULARLY gloat about), yet, internally, it's a significant sh*t show, they're poorly organised, loads of red tape, using Excel spreadsheets to manually manage millions of $ (I kid you not, the last time I checked, they were *considering UPGRADING* to MS Project, like it's 1997. They've been debating this change for the last 3.5 years and still haven't taken the "leap"... Comedy. - Finally, they loan vans to ICE in the US and when I found that out, I checked out mentally... I want to be on the right side of history, not on the side of bigots, the far-right and sizan (read backwards). BUT if you want a relatively easy day-job, probably remote, have no moral compass, are happy to be a "yes man", love American culture and want a role you can literally coast in behind the scenes, then go for it!
