Great potential to progress in your career, but high stress and no worklife balance
Pros
You gain a lot of hands on experience working in a fast paced customer facing environment, learning sales, operations, management and customer service. You have the potential to promote every 4 months if you are a top performer and can make 6 figures in 2-3 years if you are exceptional. Overall the benefits are great, there is profit sharing and potential to make commission once you make it to assistant branch manager. Enterprise is a company where you get what you put in and you can definitely progress in your career and make money fast if you give it your all.
Cons
The days are long and you see the worst side of customers/the public. I worked anywhere from 9-11 hours a day depending on how busy and understaffed your branch is. Employee turnover is very high in my region. I saw a 50% loss of employees in the past 2 years (from about 120-55 employees at my level). There is hardly any work life balance and by the end of your shift you basically are emotionally and mentally drained. The most difficult part of the job is dealing with rude, selfish and ignorant people. If you work in a low income area, expect a lot of people to fall behind on payment and basically steal your rentals. Rental bills can be hundreds or thousands of dollars which can result in customers being really nasty, aggressive and argumentative. I myself had 3 instances where a customer threatened to beat me up. I've worked in many customer service related jobs from retail to restaurant and I have never had so many terrible experiences dealing with some of these customers. In terms of Enterprise as a company, I felt like they pushed for profits and growth over customer service and employee development. The booking system is flawed and allows for overbooking on cars that your branch does not have in stock, which can make you as the front facing employee have to deal with the backlash. Management encourages you to lie to insurance customers about vehicle availability in order to maximize the insurance payment rates on rentals (forcing an elderly lady that drives a compact car into a standard suv because it costs more and reaches their $50 policy provided by insurance. Ethics is a huge pillar in Enterprise's mission statement but there are other instances that promote lying to customers in order to maximize profits. Overall my experience at Enterprise was negative. I was burnt out and beaten down by the day to day. Only work here to get some experience, hit assistant or branch manager and look for other opportunities.