Jun 25, 2019
English 1 Response
6yWe very much value the independent instructors on our platform and want to preserve these relationships for the benefit of the students on the platform, many of whom take lessons with the same teachers for several months in a row. For this and many other reasons, we strive to make sure that all teachers understand the platform set-up before they begin teaching, as well as student expectations that teachers arrive on time to the lesson. Though we always try to be flexible, given the young age of many of our students, we do need to make sure that lessons begin on time very consistently. If a teacher runs into a problem, we certainly would like to discuss the problem individually and try to understand it from all sides. We certainly regret that you feel that this did not happen in your case