Pros
Paid on time. Jeff. Fantastic trainer and a genuinely great and supportive guy. It's a shame the company isn't built on his values.
Cons
Low salary. Terrible holiday policy. 3 month notice period if you want to leave. Threatened multiple times that they wouldn't give the documents they are legally obligated to provide if I didn't do exactly as they want. Uncooperative and rude toward the company I joined after. Overworked. Terrible working environment. An overcrowded office with no windows, classrooms with no windows. People are constantly sick all year round. They lie in their advertisements. They lure you in under the pretence that you will be able to come to China and travel but the reality is you never have time. Your days off are Monday and Tuesdays and work hours are anti-social. 10 days of holiday a year is a joke considering you can't use them for 5 months of the year, speaking of which you are forced to work 6 days a week during and no additional pay. They don't care about the service at all, all they care about is how much money they can get out of the parents no matter the means. They have consistently lied and refused to give refunds when found out. Insanely high turnover off staff due to poor contract and poor treatment. The PA's are forced into telling lies constantly to parents, When people who gave 3 months notice left the company the parents were only told the day before they left. Excuses like a family member died or they are leaving to get married were used often. Promise everyone there are career advancement opportunities. The reality is there's not. With 1 position opening up are all 20 promised going to get the promotion? On top of that the contract is still laughable with almost no increase in benefits.