Mid-level managers: Avoid if you value your dignity. You can do better. - Anonymous employee EF Education First Employee Review

2.0
Feb 24, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Nice people. * Young staff. * Good vacation time. * New building is nice. * If you like costume parties and lots of forced family fun, then this is the place for you.

Cons

* There is a massive disconnect between upper management and mid-level staff/managers. * If you are in any position below director level you will be treated like a child. * They'll try to distract you with shiny things like themed parties and sparkly t-shirts and wacky office dances in which you're expected to participate, despite the fact that you are not a 13 year old girl. * There is very little attention given to real life personal career development. A lunch seminar led by a random internal manager is not career development. * This leads to very little opportunity for growth. * There is significant title inflation - lots of "directors" lacking the experience to truly drive the company forward, and managers a couple years removed from undergrad * You will watch as countless talented people who were good at their jobs get pushed out with no warning because management doesn't know what to do with them. (They'll call it a mutual decision. It's not.) * Majority of execs and upper management is a psuedo-Swedish boys' club, with a handful of middle-aged white dudes running departments full of mostly young women. Gross. * Projects get monotonous and have never, ever been delivered on deadline. * They're perpetually 5 years behind the times. (Management thinks they're oh-so-innovative. They're not.) * They'll dangle the travel opportunities as a major benefit. When you make $15k more a year elsewhere, you can afford to go on your own trips. * There is virtually no strategic planning, long term or short term. Even when there is, it will change a few months later at the next board meeting anyway. * There is so much attention and PR effort put toward office culture, how fun and positive and great it is. Only it's like that annoying guy at a party who's constantly blabbing about how much he can bench and how many girls he's been with. You know it's just a lie to make himself feel better about his lack of self-confidence. That super awesome culture does not exist in reality. In summary, please do yourself a favor and find a firm that will respect and value your talent and experience, and treat you like a grown-up professional.

Explore other reviews about EF Education First

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, good communication especially for a remote position, flexible, great management

Cons

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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EF Education First Response
1mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

Cons

Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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