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EF (Education First)

Engaged Employer

Wouldn't recommend - Sales Coordinator EF (Education First) Employee Review

2.0
Apr 23, 2020
Recommend
CEO approval
Business Outlook

Pros

- Interesting, smart, and hard-working sales staff. - Happy hours, parties, and outings as a reward for meeting sales goals. - A tight-knit culture. - Free or reduced price activities and benefits around Boston, decent amount of time off (although you'll still be expected to be working through your time off).

Cons

- Culture of 'work hard, play hard', which roughly translates into the expectation of working 60+ hours a week, 7 days a week, for low base pay. EF doesn't operate in the traditional model of commission-based sales pay, so half whatever they tell you to expect in bonus pay. - Healthcare benefits were so stripped down that it doesn't technically qualify as state-approved healthcare coverage. - Little room to grow, get promoted, or make more money, even if you consistently hit 100% or above of your sales goals. In an initial interview, a manager told me there was no room for promotional growth and they were looking for salespeople to stick around for 1-2 years -- this seems to be true across the board in most departments. - Disconnected and untouchable management. Lack of direction, inspiration, or leadership all around -- untrained and unprofessional. Any mistakes would go unacknowledged or be pushed onto the sales staff to solve. - Training was almost non-existent, but we were expected to hit sales goals immediately. Sales goals were set arbitrarily, and the pressure coming from higher up increased management issues on a team level. - Poor organization and lack of ethics when it came to customers. We were encouraged to bend the truth to our customers or ignore them in favor of getting more sales, especially in high season. In high season, the company overbooks locations and shifts blame onto customers for 'unreasonable expectations'. EF's stated goal is 'opening the world through education', but the business model seems to very clearly be hitting the goal of 'making the Hult family as rich as possible' at the cost of employees and customers, so why change anything? No amount of feedback will change their business model.

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EF (Education First) Response
6y
Thank you for your feedback. It’s great to hear that you enjoyed the EF culture, your colleagues and some of the many perks EF offers its employees. However, it’s clear your experience here was not what any of us would have hoped. I’d like to address a few points from your feedback. While each team will have some peak times during the year that may require additional hours leading up to key deadlines or goals, EF values work/life balance and it’s part of our culture to protect that balance. If someone works a Saturday, typically they would take another day off during the same week. As for healthcare, we were surprised to see your comments. We offer market-leading healthcare coverage and provide two options for full-time employees: a basic plan and an enhanced coverage plan. Both plans provide more than adequate coverage to meet state requirements and aim to give employees a choice of how much coverage they prefer. Even with the enhanced plan, the out-of-pocket contribution by employees is quite low compared to other employers. Additionally, treating our customers with the utmost care, honesty and ethical standards is core to what we do – it’s one of the reasons for our continued growth over the past 55+ years. We do appreciate your feedback and hope you find a work environment that feels like the right fit.

Explore other reviews about EF (Education First)

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun place to work at. Lots of opportunities especially early on in a career.

Cons

Sometimes salary is not as competitive as other places in Boston area.

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EF (Education First) Response
1mo
Well this is what it's all about! Early career opportunities while having fun along the way is a big part of what we hope people experience working at EF, and we are happy to hear this in your reflection. Thank you for sharing your note on compensation as well. We review our compensation packages regularly to make sure they align with our industry standards, and we appreciate your perspective on that.
4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

Cons

Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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