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      EF Education First

      Engaged Employer

      EF Education First reviews

      Don't Be Sucked In By The "Mission" - Anonymous employee EF Education First Employee Review

      1.0
      Aug 2, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In most divisions you can travel once a year

      Cons

      This is a company that takes young, impressional college grads and convinces them that they're making sacrifices on pay, work/life balance and respect for the sake of a broader mission of global education. The truth is EF gouges customers with huge margins and employees are making these sacrifices so the family at the helm can become richer and richer. Any non-executive employee (read: non-Harvard Business School grad) is simply a number and they're alarmingly transparent about that. If you want to make the world a better place, go work at a non-profit and if you want to be respected or valued in your workplace, go work pretty much anywhere else in the city

      Explore other reviews about EF Education First

      5.0
      Apr 22, 2026
      On tour support coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training, good communication especially for a remote position, flexible, great management

      Cons

      Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

      avatar
      EF Education First Response
      1mo
      Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
      4.0
      Jun 2, 2026
      Tour leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

      Cons

      Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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