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      EF Education First

      Engaged Employer

      EF Education First reviews

      Great place to work, until you want financial stability - Senior Customer Success Associate EF Education First Employee Review

      4.0
      May 4, 2026
      Senior customer success associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities to travel as part of the job, with expenses covered and no PTO required unless you choose to extend your trip. The people are friendly and approachable at all levels, and there’s strong representation of women in leadership—up to a certain point. The company also hosts fun summits and social events.

      Cons

      The salary is far too low to live in Boston. The trips are also overpriced relative to the value customers receive. The company emphasizes perks and benefits as a “total package,” but it often feels like a way to distract from below-market pay. There’s little focus on retaining strong talent, turnover seems accepted, with a preference for replacing experienced employees with recent graduates willing to accept lower salaries.

      avatar
      EF Education First Response
      3w
      This is such a thoughtful review. Thank you for taking the time to share it. Concerns around salaries and career growth are important topics, and we recognize the impact these areas can have on your experience working here. Retaining strong talent is definitely a focus for us, so we’re sorry to hear that has not been your experience. As compensation packages are reviewed annually, we’ve shared your comments as part of those discussions. If you have not already done so, we would also encourage you to speak with your manager or local RED team as they can best support you.

      Explore other reviews about EF Education First

      5.0
      Feb 27, 2026
      Housing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Opportunity for quick advancement - Trainings for new managers - Culture of innovation and entrepreneurship - Global connections; opportunities to travel - Fast-paced work environment - Friendly, supportive teams

      Cons

      - Low pay (industry) - Burnout / overworked during peak seasons

      avatar
      EF Education First Response
      2mo
      Thank you for sharing your experience! We’re glad to hear you’ve found opportunities for early career development, leadership training, and global connection during your time at EF. Creating a vibrant culture where colleagues can learn from one another and grow quickly is something we care deeply about. We also appreciate your perspective on compensation and workload during busy seasons. Supporting our colleagues’ limitless potential while helping them make a real impact through their work is important to us, and feedback like yours helps us continue to reflect on how we support our teams.
      4.0
      Jun 2, 2026
      Tour leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

      Cons

      Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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