Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      EF Education First

      Engaged Employer

      EF Education First reviews

      Flexible, great communication, challenging client interactions - On Tour Support Coordinator EF Education First Employee Review

      5.0
      Apr 22, 2026
      On tour support coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training, good communication especially for a remote position, flexible, great management

      Cons

      Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

      avatar
      EF Education First Response
      1mo
      Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.

      Explore other reviews about EF Education First

      5.0
      Feb 27, 2026
      Housing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Opportunity for quick advancement - Trainings for new managers - Culture of innovation and entrepreneurship - Global connections; opportunities to travel - Fast-paced work environment - Friendly, supportive teams

      Cons

      - Low pay (industry) - Burnout / overworked during peak seasons

      avatar
      EF Education First Response
      2mo
      Thank you for sharing your experience! We’re glad to hear you’ve found opportunities for early career development, leadership training, and global connection during your time at EF. Creating a vibrant culture where colleagues can learn from one another and grow quickly is something we care deeply about. We also appreciate your perspective on compensation and workload during busy seasons. Supporting our colleagues’ limitless potential while helping them make a real impact through their work is important to us, and feedback like yours helps us continue to reflect on how we support our teams.
      4.0
      Jun 2, 2026
      Tour leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

      Cons

      Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

      See reviews by: Helpful|Rating|Date|All
      Related searches: EF Education First jobs | EF Education First salaries | EF Education First benefits | EF Education First interviews
      EF Education First reviewsEF Education First On Tour Support Coordinator reviewsEF Education First review