-Low pay; no insurance, holiday, etc benefits
-No possibility of pay rise or promotion
-If you don't reach some monthly goals, you get paid even less
EF Education First Response
1mo
Thank you for providing your feedback. While it sounds like the flexibility with the schedule is something you have enjoyed, we are sorry to hear that other aspects of the online independent contract role haven’t worked for you. Some of the things you mention, such as the benefits, are limitations of an independent contractor role and we realize that isn’t for everyone. We do offer additional monthly fees for independent contractors who meet certain criteria within that month. If those are not achieved, we do not deduct pay, but unfortunately the instructor will not qualify for the additional fees in that month. If you would like to discuss further any of your concerns, you are welcome to reach out to online.support@ef.com
Good training, good communication especially for a remote position, flexible, great management
Cons
Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.
EF Education First Response
1mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.
Cons
Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.