Very quickly and steadily declining. - Anonymous employee Cotopaxi Employee Review

1.0
Mar 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the best entry-level and mid-level teammates you could ever wish for. The perks inherent to remote work are also present here.

Cons

Executive-level leadership does not care, in any observable way, about its employees. Company meetings with feedback and AMA have been entirely canceled, pay raises, summer camps, team offsites, bonuses, paths for growth - all are completely gone. You will scarcely hear from your executive leaders and when you do, it is platitudes and meaningless corporate jargon that doesn't address any of the actual needs or frustrations of the employees. They hide in their tower while every team in the company is suffering. Cost-cutting has become the executive-level obsession, they will replace anyone and everyone, even the very best people that have ever worked at the company, with AI or contracted workers, with absolutely zero remorse. They continue to integrate more and more Ai-powered systems despite claiming to be a company about sustainability. They have no interest in getting to know anyone, they don't care about your life, contributing competitively to your healthcare premiums, raising your wage during a particularly inflationary few years, they simply don't care. Your team can be masterfully fiscal, tens of thousands of dollars below quarterly budget, and they don't even want to hear about merit increases, they won't ask how they can better support your team, if you are staffed well enough... They Do. Not. Care. To make matters worse, for some inconceivable reason, they have begun micro-managing every department like crazy. So the reality is this: you hear nothing from leaders, you can't pass feedback up the chain, there is no avenue through which feedback can be provided, then you'll hear from mid-management that leadership wants you to output more, or start to work weekends, or make due with less. There is nothing you can do and no one you can speak to about your frustrations. People Ops plays pretend that everything is great and if you give them feedback they just type an empty 2-paragraph response about how they are working hard to transition to the changing landscape, or something. Any leadership quality you can summon up in your mind is not found in Cotopaxi's executive leadership team. Self-awareness? Painfully absent. Respect? They give you none, yet expect it to be given. Compassion? Nope. Vision? We are approaching the mid-point of the year with no unifying vision or company goal, having not met as a company since early December. Communication? Nonexistent. Gratitude? Only if "work harder for less money" means gratitude.

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Cotopaxi Response
1mo
Thank you for sharing this and for recognizing the strength of the team. We hear the frustration in your feedback. At the same time, we want to clarify a few points. Over the past several months, we’ve been working to reset our cadence of company meetings, establish clearer lines of communication and feedback at all levels, share clearer strategic priorities for 2026 and beyond, and introduce updated values to guide how we work together day to day. We’ve also been clear about our approach to AI, with a focus on using it responsibly to support our team members and not leveraging it to replace what makes Cotopaxi and our team unique. We know consistency in how this shows up across teams matters, and we’re focused on improving leadership visibility, communication, and overall support for our team members at all levels. When concerns like these come up, raising them directly with your manager, department leader, or People Ops does help us better understand and address them.

Explore other reviews about Cotopaxi

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Cotopaxi provides a strong sense of purpose that genuinely connects to day-to-day operations. The company empowers teams to build structure, improve performance, and drive meaningful change. ring my time here, Changes that have been made: strengthen team stability, elevate accountability, and implement processes that improved SLA performance, and enhanced safety. Leadership supports growth, and there is a real emphasis on building people and promoting from within.

Cons

The company is in the midst of a meaningful culture evolution toward stronger accountability and performance. As with any change, not everyone adapts at the same pace, which can create short-term challenges in team alignment.

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Cotopaxi Response
1mo
Thank you for sharing this, and for the specific callouts around accountability, team stability, and promoting from within. Those aren't small things, and it's meaningful to hear they're showing up in your experience. Change is rarely seamless, and we appreciate the honest framing of that. Building a culture of strong performance and accountability while bringing people along at the same time is real work and feedback like this helps us stay focused on doing it well. Thanks for being part of driving that forward!
5.0
Mar 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked at a number of companies throughout my career and having seen a number of different cultures and working styles, feel very fortunate to have landed at Cotopaxi. I felt like I should make a post here after a friend of mine pointed out our Glassdoor rating when I said I was having a great time so far. The people and team I work with are excellent. It's a healthy positive culture, there's no politics, information hoarding, or some of the other baggage that you can find. It's genuinely a great group of people trying to do great things for the customer and the company. The management team is accessible and generally very nice. I've worked with mercurial CEOs and crony executive teams who kept everyone on eggshells and would jump on people any chance they had. Cotopaxi is very, very definitely not that place. They seem thoughtful and try to do the right things but I also know that there have been some hard decisions made in the past year, and not everyone has been happy about them. My exec team member has been very open to hearing feedback and it seems like they're listening. So overall a great experience thus far and look forward to being here for much, much longer.

Cons

Honestly, the management team could be a bit more organized in planning more than a few weeks ahead to help everyone have time to do their best work, but this is one of the things that they're listening to and I feel like it's getting better.

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Cotopaxi Response
1mo
This just made our day! Thank you for sharing it. We know the Glassdoor rating doesn't always capture what it actually feels like to work here day-to-day, so we're really glad you took the time to write it out. The culture you're describing - people who genuinely care, leadership that listens - is something we work hard to maintain as we grow. It's not always easy, but it matters to us deeply. We're lucky to have you on the team. Here's to many more months ahead!
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