Overworked, underpaid, and constant fear of being laid off - Recruiter Cielo Employee Review

1.0
Feb 20, 2024
Recommend
CEO approval
Business Outlook

Pros

The “unlimited” PTO is nice. I use quotations around unlimited because it’s really not. You’re encouraged by leadership not to take PTO and if you do it’s the end of the world to them and they’ll let you know how pissed they are.

Cons

Leadership sucks and clients are nasty. Was constantly told if I did this that or the other thing I would be promoted, was never promoted was all a lie. After I put my resignation in I was pressured up until my last day to tell them where I was going with zero respect to me for wanting to keep it confidential. The clients they work with are nasty and you’ll be miserable. Leaders get emotional and just start yelling randomly. You know more than your leaders and they ask you for help and when you ask them for help they don’t know the answer. The amount of North American employees getting fired by Cielo and replaced by people in the Philippines is alarming. If you live in North America and work here you’re absolutely replaceable at Cielo.

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Cielo Response
2y
Hi there, this is Tara Cassady, Chief Revenue Officer. It's disappointing to read that after over two years of being at Cielo, you have left feeling negatively about your time with us. We genuinely care about the wellbeing of our people and this is very concerning to read. I want to assure you that our company policy encourages a healthy work-life balance, including the utilization of paid time off where everyone has time to refresh and recharge. If there were any misunderstandings or instances where this policy wasn't communicated effectively, I will absolutely look into this. As for your comments on leadership, I acknowledge each individual will be a different journey and have a different approach to management, however there is still improvement to be made here and we welcome constructive feedback from employees at all levels. While it's true that our company operates globally, we are committed to supporting our employees wherever they are located. Any decisions related to team distribution are made with careful consideration for business needs and employee wellbeing and with high levels of clients being present in these regions, we have adapted to fit these needs. If there are specific issues you'd like to discuss further, please reach out to me directly at Tara.Cassady@cielotalent.com. I wish you all the best in wherever your career takes you next.

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5.0
May 27, 2026
Anonymous employee
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Business Outlook

Pros

Great management and WFH is nice

Cons

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3.0
Jun 22, 2026
Recommend
CEO approval
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Pros

well established clients. Interesting projects; friendly coworkers

Cons

No bonus, no merit increase pay out over the last 4 years. They say they want to strenghten their customer relationships and allocate more to AI but this is the worst way to do it. If your team went above and beyond and secured continuing business the bare minimum is a small merit increase. Growth opportunities for high performing employees will bring you more business. There is nothing to look forward to aside from a paycheck and contract renewal every 6 months.

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