Feb 20, 2026
Cielo Response
1moHi there, this is Holly Russell, SVP – Client Services. Thank you for taking the time to share your feedback and for your incredible eight-year commitment to Cielo. I'm delighted to hear your positive experiences with our benefits, professional development opportunities, and our commitment to diversity – these are fundamental aspects of our culture that we continuously strive to strengthen.
I understand your concerns regarding job security, bonus structure, and internal mobility. While we've made recent changes to our bonus structure to create a more consistent approach across the organization, I recognize these changes can be challenging. Regarding internal movement, I encourage you to connect with your leader to create an Individual Development Plan (IDP) that can help identify and prepare you for future opportunities within Cielo.
Your advice about following through on recommendations is well-received. We are committed to not just hearing feedback, but acting on it to create meaningful improvements for our people.
I welcome the opportunity to discuss your specific situation and ideas for improvement. Please feel free to reach out to me directly at Holly.Russell@cielotalent.com.