Company consistently finds ways to lower pay - Sales Consultant CarMax Employee Review

1.0
Nov 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Once you’re there for 5 years you get 120 hrs of vacation and after 750 cars you can get a demo which sounds cool.

Cons

Pay is bad! Too many remote leads that reduce your commission by 50%. Almost everyone you help is a remote lead. It’s difficult to make any real money. Silly role plays and having to organize the lot for no extra pay. Sick pay is $7.75. Can make as little has $40 per car up to $162 if it’s a remote lead. If a customer returns maxcare which is a warranty within 90 days , you’ll lose the commission you earned for that. Corporate is always coming up with ways that hurt the sales consultants pay, unfortunately it seems to be the direction everything is moving towards. No communication between departments. You’ll find yourself constantly cleaning your own cars and waiting for other departments to do their job. Some managers look miserable and are not much help when your approach them. The direction that the company is moving to is very similar to circuit city, and we will know how that ended

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

See reviews by: Helpful|Rating|Date|All