They got some issues - Sales CarMax Employee Review

3.0
Aug 5, 2010
Recommend
CEO approval
Business Outlook

Pros

It's a job ! Commision, it's either bad or great

Cons

Hours are bad Managers waste employees times more than help them sell cars Tom Folliard sucks ....Carmax used to be better They lowerd their standards on cars Business Ofiice are the worst to work with and they need to fire 90% of them.( it's like walking into the DMV) They keep so much pressure on sales people and come out with so many stupid rules rather than focusing on cleaning the dirty vehicle that prevent us from selling cars. Sales managers don't respect sales associates when they know we make thier pay check. WE should make commision on profit not flat. thier exuse that they don't want us to pressure customers into buying a more expensive cars, which is not true cause we sell by volume still and we will be making more . Thier cars are expensive, it becomes hard to sell. Alot of my customres bought somewhere else cause they found a better deal

Explore other reviews about CarMax

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
See reviews by: Helpful|Rating|Date|All