overall, carmax is a good company. - Operations Manager Trainee CarMax Employee Review

3.0
May 26, 2010
Recommend
CEO approval
Business Outlook

Pros

pay is pretty good, good products (overall). wouldn't trust buying a used car from another company. this is not to say that carmax is perfect as it relates to vehicle quality (who is?) but if i had to take a chance with buying a vehicle from any company, it would be carmax. overall, carmax is a good company.

Cons

career growth is limited because of the size of the company. lack of high-level management engagement in career pathing. it doesn't exist in the operations side of the business. i spent some time at headquarters and was able to mention my concerns and told that the company was fully aware of the need to have a functional development/training program for operations manager trainees and that the company would have one in place by the end of that year (2008). needless to say, they're still working on it.

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5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
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