Time in the business office - Business Office Associate CarMax Employee Review

5.0
Mar 16, 2010
Recommend
CEO approval
Business Outlook

Pros

Everyone in the store wants to make sure you fully understand what you are doing before you are on your own. The mentor/mentee program is a great help for new hires and cuts down on the time it takes to learn everything nessecary.

Cons

there are times that the customer doesn't understand what is happening or is unhappy with the price they are buying or selling a car for. The business office is the group that recieves all of this feedback and expressions of unhappyness.

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5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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