Horrible! - Sales Consultant CarMax Employee Review

1.0
Dec 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Used to be a good company to work for.

Cons

They paid the same amount per vehicle since the company started. They never raised the amount of commission per car to match inflation. 2 months ago, corporate took all the leads away and started sending them to a call center. Everyone in the call center is new and not progressing them well enough to come into the store. Not only that, the pay was cut in half for every sales consultant for the majority of customers. Not only that, but now there's instances where low hourly wage associates can sell cars without commission so sales people don't have to. They keep saying it is going to help us sell more cars. But it is doing the opposite. They took the leads away, they took half our pay away, and they are taking the little customers the stores have and giving them to hourly associates so that they can pay less to the sales team. I am making a third of what I used to make. I am currently seeking other employment options and hope this greedy company gets what it deserves. I don't recommend anyone in any department work here. Service and operations team get treated without respect. Business office is begging forced to do more work without more pay. Inventory department also being forced to do more work without more pay and then get fired for political reasons. Also, management is a joke. They promote people with little experience because they're favorites. Not for hard work.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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