Good stepping stone - Senior Strategy Analyst CarMax Employee Review

4.0
Jan 4, 2019
Recommend
CEO approval
Business Outlook

Pros

- Can't speak for all analysts, but my team specifically had some of the smartest people I've ever worked with - Analysts are highly valued by leadership, so lots of opportunity to work on highly visible and interesting stuff - Great work-life balance (depends on team though, some are more "always on" than others) - Casual office with nice facilities (nice gym, food onsite)

Cons

- Doesn't feel like there is much potential for growth above Sr Analyst level. Very few roles at the Sr Mgr+ level and little turnover for those in those roles make it feel like if you were to reach that level in potential, they wouldn't actually have anywhere to put you. In the last couple years, they introduced the Manager level role for analysts (used to go directly from Sr Analyst to Sr Mgr) so this has semi-alleviated the problem but it still feels like there's a ceiling - Performance management is really lacking. No real visibility on how you are performing comparatively to your peers or how you are tracking towards promotion. No real goal setting or progress tracking, just kind of got a "good job" at the end of the year. Like performance management at any job though, this varies by manager. - Pay/benefits aren't up to par. Can definitely be paid to do the same job at other places in the area. - Richmond is kind of lame, especially for early/mid 20's crowd. Especially sucks that the main office is ~30 mins west of downtown

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

See reviews by: Helpful|Rating|Date|All