1st 6 months - Sales Consultant CarMax Employee Review

3.0
Jan 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Seemingly well organized. Management invests a great amount of time and effort screening possible candidates resulting in lower turnover. Being successful (selling cars) is rewarded in both more money (not much) and encouragement. If you are not selling, you will be "coached" with a steady stream of documentation outlining what it is that you need improvement on. No matter what, the sales managers are documenting everything you do and you are constantly acknowledging their observations.

Cons

It's all about drinking the carmax cool aide, or the appearance of it. False sense of worth, do not think for a minute a sales consultant not selling the most cars,but doing well is relevent. We all wondered why the LGM location general manager wouldn't say more than a couple of words to us one on one. Sales pukes are the lowest form, easily replaced and not worth getting to know. If you understand that and can live with it, you will be fine. It takes 55-60 hours a week to make $1,000 a week so the lazy and those needing constant positive feedback for their ego need not apply

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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