Wonderful work place! Great people, great environment - Service Consultant/Customer Advisor CarMax Employee Review

5.0
Jun 3, 2017
Recommend
CEO approval
Business Outlook

Pros

CarMax really takes care of its associates. They are all about development and promoting from with-in. Great benefits!!! Everything you could ever want. From medical, dental, vision to anEAP program that includes grants for associates in need of financial help.

Cons

A lot is expected of you. You are expected to do your job and do it well. For some, little supervision is ideal, but some associates need to be watched more so there everyone is doing the same amount of work, as opposed to someone having to pick up the slack.

Explore other reviews about CarMax

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is great I love how it is ran

Cons

Everything is great the way it is

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
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