Car Sales or CULT! - Sales Associate CarMax Employee Review

2.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Amazing co workers. getting to drive a variety of cars.

Cons

let me be clear this place is a CULT not a car dealership. You will be forced to drink to kool-aid. You dare not comply or else. there is no real inspection on any of the vehicles they are made to look good or run good for 7 days ( the return period) after that you will be flooded with complaints from customers you tricked into buying a car. this place is just like every other dealer ship. lies, tricks and swindling. Micro managing is an understatement when it comes to this management team. They would watch you pee and critic it if they legally could. We could probably sell more cars if we weren't being constantly forced to drink punch. you will be required to attend un paid mandatory meetings where they make u spend hours role playing car sales rather than actually selling cars and i'm not talking monthly meetings i'm talking DAILY. yes they have daily meetings. They have to assure everyone is getting their recommended dose of carmax punch. Half my sells were lost from management hoovering over and freaking out the customers i had built a relationship with. you will be forced to spend hours responding website emails and questions to what really should be a customer service job not a commissioned sales associate. half your day is spent in this "E office" and rarely do any sales ever come of it. If your looking to get into car sales just go to a normal dealership.

Explore other reviews about CarMax

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

a people driven company that sells cars

Cons

Inner network devloper compabalility is lacking

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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