Sales consultant - Sales Consultant CarMax Employee Review

1.0
Sep 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Meet good people when you work here. Ability to earn decent paycheck depending on how many hours you work. Can move to different stores country wide.

Cons

They penalize you for being one minute late. Have weekly meetings that you do not get paid for. The commission is amongst the lowest in auto sales. The sales managers micromanage as if they have nothing else to do. You have no freedom to sale your own way want you to be very robotic. The only way to move up in the company is if they managers like you or not. Has nothing to do with work ethic or your drive. Everything is about being liked by managers if they do not like you they will make your job a living hell. You could make so much more money at another dealership. The sales consultants are truly under paid and appreciated. I wouldn't recommend working here at all. They preach work life balance but an order to make a decent living you have to work 60 plus hours a week. Like I said don't be one minute late! Doesn't matter if you worked 60 hours but if you're one minute late they will write you up.

Explore other reviews about CarMax

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

a people driven company that sells cars

Cons

Inner network devloper compabalility is lacking

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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