Few Bad Apples - Customer Specialist CarMax Employee Review

3.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

- XF has hourly pay as well as monthly bonus - Employee discounts - Some associates - The job really isn't hard just the people make it hard

Cons

- Poor training. Too many robotic modules to sit through - Overall quality - Too many vehicles get pushed through production causing an uptick in 90 Day warranty work needing to be done. Upper management will tell you to pass a car because "it meets standards". - Top management (GM upward) - Unsupportive behavior from management - Managers will hound associates that continually do their work efficiently and accurately, yet other associates will sit on their phones and not do anything but nothing is said to them. If they did actually say something to these associates, like they claimed, nothing ever changes. At some point upper management needs take action and relieve those associates of their position. - Hypocrisy - Managers will discipline you for calling out or being late, and turn around and cross themselves out of the schedule or hide in the office for most of the day.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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