Not a fan of CarMax at all - Business Office Associate CarMax Employee Review

3.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- 6% 401k match, vision, dental, health insurance - Free food at times - Company gives surveys to help employees “have a voice” - celebrates holidays (barbecues, taco days, etc.) - Good start job for someone freshly out of HS, veteran, etc. - % increase in your pay every year (called merit) - There are some genuinely sweet coworkers - Presidents club (essentially “free” money)

Cons

- You may get bullied your first couple of months working there (stand up for yourself the first time they throw around a slick or backhanded comment) - a lot of jokes come off as passive aggressive, micro aggressive, condescending - Favoritism in the company will cause you to not get positions you deserve, etc - Company charges $50+ for company attire when they only pay you $17 starting and the problem is the clothes don’t LAST - Outdated work area/electronics - Positions aren’t worth it due to you only getting a $1 increase and are tackling on more workload - Management is all about numbers and sees workers as metrics instead of people at times - Management will ask for your opinion of voice on something and will completely invalidate what you just said because there mind was already made up - They have these company values (put people first, go for greatness, etc.) but it’s more for the customers than the co-workers lol. - SH isn’t too far from the front door either - Corporate never takes the employees into consideration when they implement new protocols/procedures to follow (this means being uncomfortable for the likes of the company) - If you want a business office position CarMax is not for you because you will be doing everyone else’s job while also being timed for timeliness for each customer transaction

Explore other reviews about CarMax

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is great I love how it is ran

Cons

Everything is great the way it is

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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