ABSOLUTELY NOT. - Brand Ambassador CLEAR Employee Review

1.0
May 27, 2025
Recommend
CEO approval
Business Outlook

Pros

You meet new people, that being said the managerial people that come in to “observe” absolutely SUCK. Leadership is HORRIFIC. A JOKE.

Cons

Leadership doesn’t care about understaffing, doesn’t care about our hours being cut, doesn’t care about KEEPING MEMBERS, what they do care about —— sales. Bunch of scammers trying to get us to scam old folk, young folk, anyone with a credit card to get this dingy service. At smaller airports it’s like being stuck in the trenches the way we have to merge in with precheck and general boarding lanes. We should have OUR OWN LANE. I shouldn’t have to be yelled at by people in precheck just for doing my job. We need our own officers. But let me ask my management for a break from being yelled at by the general public and I’m the problem :) a person can only take so much. It’s embarrassing how sellers are prioritized but the ACTUAL AMBASSADORS THAT ARE RESPONSIBLE FOR RETENTION OF THAT MEMBERSHIP ARE OVERLOOKED. SHAME ON MANAGEMENT. SHAME ON YALL FOR NOT GIVING YOUR AMBASSADORS BREAKS FROM THE CONSTANT CHAOS THAT IS PRECHECK C&C/TDC or STANDARD c&C/TDC. SHAME.

Explore other reviews about CLEAR

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management team and ambassadors to work with.

Cons

Need to be very flexible with your schedule.

3.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

CLEAR offered remote work, schedule flexibility, and good benefits. The workload was manageable at times, and some leaders were supportive and helpful when available.

Cons

The role often felt fast-paced, high-pressure, corporate, and metrics-heavy. Policies were somewhat clear but not always, and expectations were not always realistic. There were training gaps, frequent policy changes, limited growth opportunities, and not always enough time or support to do the job well. Speed often seemed to matter more than quality. Communication and organization were also challenges. Knowledge documents were difficult to locate, even with keywords that should have produced clear results, which made it harder to assist members efficiently and accurately. Some feedback from management also felt discouraging because mistakes were not always approached as coaching opportunities.

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