Company needs to cease operations - Ambassador CLEAR Employee Review

1.0
Nov 4, 2023
Recommend
CEO approval
Business Outlook

Pros

You will meet some nice people, mostly ambassadors. Senior ambassadors all don't care about the job and are just there to collect paychecks.

Cons

Terrible work culture, "leadership" has no communication amongst themselves. Overworks their veteran ambassadors just as if they were new to the job. False commission hopes for new employees, all commission is favored to the scammer sellers that tell people Clear is required for airport security and hold the fingers down forcefully, dont even tell passengers to expect a $189 charge on their card they put for free trial. Everything in every other review seems to happen at every station - favoritism, inter-office romance, and toxicity most importantly. Please, only take this employment if its absolutely necessary. This workplace shouldn't be as stressful, but its the poor leaders that place unneeded stress on the ambassadors, they give attitudes when asking to go on break or to the bathroom. They then expect you to be happy smiling ear to ear when welcoming people who complain that Clear is the longest line at the airport. I have never seen any senior management welcome the passengers on the line or even make small talk with them, very leadership like.

Explore other reviews about CLEAR

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management team and ambassadors to work with.

Cons

Need to be very flexible with your schedule.

3.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

CLEAR offered remote work, schedule flexibility, and good benefits. The workload was manageable at times, and some leaders were supportive and helpful when available.

Cons

The role often felt fast-paced, high-pressure, corporate, and metrics-heavy. Policies were somewhat clear but not always, and expectations were not always realistic. There were training gaps, frequent policy changes, limited growth opportunities, and not always enough time or support to do the job well. Speed often seemed to matter more than quality. Communication and organization were also challenges. Knowledge documents were difficult to locate, even with keywords that should have produced clear results, which made it harder to assist members efficiently and accurately. Some feedback from management also felt discouraging because mistakes were not always approached as coaching opportunities.

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