Dwindling - Customer Experience Associate Blue Apron Employee Review

Insanely high workload with no assistance from management (Sometimes 5k+ emails in queue along with multiple phone calls and chats queued for hours) Management out of touch with employees No development for employees - management thinks that's not their job Lowest of the totem pole - not regarded as a real employee Awful PTO/Sick time policies to start and then you WILL hear about it if you take ANY time off because it's your fault they don't have enough headcount Gossipy - cannot complain to anyone, even in management without it getting back to the person you are upset with. They will mention you BY name as well. No accountability - everything is customer service department's fault No communication from other departments - things sprung on us that customers would know before we would, making us look like idiots and liars Touted customer-centricity but were punished for helping customers in that way. Raises are a joke - if you qualify after a self-review (which they will ask for in October and then follow up with in May) it's less than 5%. You won't receive that raise till near the end of the year though! Considered corporate employees but not offered corporate bonuses Forced to 'cross-sell/up-sell' on calls and act like a salesperson and graded on how often you do and how often people purchase after you attempt to sell Responsible for answering for low-quality product and deliveries with no support from the teams responsible for it So focused on metrics they forget they are working with humans and treat their employees like machines. No understanding.