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      Avaya

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      Avaya reviews

      Good Performance, Needs More Cloud-First Features - Technical Support Specialist Avaya Employee Review

      4.0
      Aug 27, 2025
      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Avaya is still one of the top players in enterprise contact center solutions (AEP, POM, CM, etc.). In regions like Middle East, India, and APAC, Avaya continues to dominate contact center solutions.

      Cons

      Avaya’s cloud solutions are not as strong or widely adopted as competitors. If you stay only on Avaya, you may face fewer opportunities in the next 5–7 years as more enterprises switch to cloud-first platforms.

      Explore other reviews about Avaya

      5.0
      Jan 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, highly skilled co-workers, flexible remote environment

      Cons

      Several layoffs during the last years

      1.0
      May 14, 2026
      Senior sled account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

      Cons

      The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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