Avaya on road back to success - Customer Success Manager (CSM) Avaya Employee Review

4.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

A lot of great employees. People who have been with the company for many years and willing to help however they can. Senior leadership seemingly making smart, sound decisions that are putting Avaya back on strong footing in the industry, as shown by our positive fiscal numbers in the last year. Salary is healthy vs industry standards. Able to work remotely.

Cons

Without previous industry experience, onboarding at Avaya is extremely difficult. The training tools are seriously lacking and with such a complex product line it makes it hard to get up to speed. The company is massive and yet processes are not well documented, further inhibiting the ability to learn your job.

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

good work balance, great management

Cons

non good work balance, great management

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