Needs to take better care of the people who do the work, - Tech Support Avaya Employee Review

3.0
Mar 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, good benefits, cutting edge technology in a global corporation in the Business to Business space. You get to interact with people all over the world.

Cons

Metrics driven, but the metrics don't alway make sense to the employees. Get trained on values annually but doesn't seem to apply to management. Pay raise slow to non-existent. Layoffs annually or even more often often. Drive to move support to Business partners is losing once profitable business lines. Penny wise and pound foolish. Limited training opportunities. Online training is all very well but sometimes you need more.

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

Cons

The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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