Pros
Pay, option to work remotely
Cons
I had high hopes going into Avaya as I saw it as a promising opportunity to expand my career. I had previously left an employer that was very detached and void of connection with employees - only to come into a much more distressing, discriminating work environment. My time here has been by far the worst job experience I've had. I can't even begin to describe the type of discrimination I experienced in this workplace. Although discreet, the discrimination made me feel ashamed and humiliated for every little thing I did. I could not do anything right to their standards. I was talked and gossiped about behind my back. The work environment became toxic to the point that I felt they were pushing me away, labeling me an 'unreliable' employee. I eventually realized I may have not been the working individual they expected me to be. I was too atypical to fit in their archaic, anachronistic space. There was support for employees but were never sincere or genuine, in the end they held it against me. Work processes were very methodical due to an overbearing and controlling senior manager. They preach about not micromanaging and a dislike for having cliques in the workspace; I beg to differ. All preach, no practice. My time here was definitely a learning experience, I should not have ignored the red flags in the beginning. Since I held a 'unique' position, training was a mess. There is tenure among some employees from this department due to established work cliques and the convenience of having Mommy & Daddy working in the same office. Go figure. I was happy to have bowed out the way I did. I can only imagine the treatment I would've received if I stayed much longer. I'll gladly take my talents where it is of value regardless of race, age, and gender. It was foolish of me for having reported my discrimination case to their Ethics hotline, only to find out HR could do nothing about as the discrimination I received was not considered blatant enough. My advice to future/potential candidates going into the Order Management/Customer Operations department - personally, this obviously was not for me but I would think twice and proceed with extreme caution should you take up an offer. There were already 5 employees in the span of 2 years before me. You're welcome.