Long term view shows Avaya has stagnated - Account Manager Avaya Employee Review

3.0
May 5, 2013
Recommend
CEO approval
Business Outlook

Pros

- Great team of professionals with deep industry knowledge - Exposure to world-class customers - Avaya is still a global leader in its market, regardless the competitive pressures

Cons

- Culture has degraded significantly since the private takeover - Fierce competition with MS, Cisco and others have resulted in Avaya/Nortel losing share, reducing pricing, and eventually Avaya not growing for the past years. So the order of the day is cost cutting, margin improvement, outsourcing, and everything degrades morale. - Legacy Nortel customers junping the boat to competitor solutions - Therefore salaries, particularly in Argentina have not been competitive. -

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

Cons

The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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