Back at their old games again. - Sales Avaya Employee Review

1.0
Jan 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Great product, eager partners and loyal customers

Cons

- Revolving door of leadership arrivals/departures from the VP level on down. - No energy from CEO. He's an ops guy. They need a evangelic, entrepreneurial leader the troops can rally behind. (Think Steve Jobs, or at least John Chambers.) - Enslaved to the quarterly performance reports. 2018 numbers fell in 2nd half so they started chopping heads of expensive senior technical sales staff to polish their balance sheet. - Moving to a direct model of UCaaS/CCaaS sales as fast as they can, cutting out the channel. For proof, look at the reduction of their channel field team staff levels and the use of entry level contractors in their stead.

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

Cons

The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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