Pros
Great have the chance to work the AT&T/Lucent/Avaya product line Great teamwork among coworkers Good benefits
Cons
Lack of training on prodcuts damages the title of engineer, hurts customer expectations Too many heads cut so remaining workers are overworked Overworked associates are unable to provide timely service, face customer frustration head-on Two ticketing systems at once with different operating rules Two ticketing systems sending tickets simultaneously, including high-sev tickets Engineers expected to support twenty or more products, seriously diluting expertise Anti-union stance by the company wounding employee morale Technical expertise removed from tier 2, also wounding employee morale No incentive or motivation to remain with the company, losing brilliant help