3.0
Feb 23, 2026
Former employee, more than 10 years
Salt Lake City, UT
Recommend
CEO approval
Business Outlook
Pros
For the most part, front-line managers were very interesting in doing their jobs - i.e. making sure their employees were shielded from upper management nonsense, getting education and training, and maintaining a good balance between work and personal/family life.
Cons
Lack of focus with too many years of different divisions trying to accomplish the same tasks and diluting back-end R&D resources. They may have come up with a good framework for contact center, but it's too late. Because of the lack of focus, they lost crucial market share to competitors and won't get it back anytime soon.