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      Avaya

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      Avaya reviews

      This company is imploding! - Senior Enterprise Customer Success Manager Avaya Employee Review

      3.0
      Jan 20, 2026
      Senior enterprise customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      All expenses paid traveling Unlimited PTO Nice Benefits Able to work remotely

      Cons

      Avaya filled Bankruptcy, had a hiring freeze and laid off approximately 1/3 of the company, hitting those with tenures of 20 plus years. They completely removed CSM titles, then removed our commission, which was 15% of our pay. We were told to let things break while customers escalated and threatened to leave. I cannot work for a company that has no morals or ethics. Customers deserve better.

      Explore other reviews about Avaya

      5.0
      Jan 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, highly skilled co-workers, flexible remote environment

      Cons

      Several layoffs during the last years

      1.0
      May 14, 2026
      Senior sled account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company used to care about customers, but they removed all the sales people who actually visited and consulted with customers to save travel cost.

      Cons

      The company's newest CEO, Patrick, only cares about getting back to a Cybersecurity company as fast as possible. Can't sell the company fast enough, but buyers can't get past due diligence periods.

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