5.0
Dec 11, 2025
Current employee, less than 1 year
Hartford, CT
Recommend
CEO approval
Business Outlook
Pros
• Strong enterprise reputation and trusted by major global brands • Flexible deployment options (Cloud, On-Prem, Hybrid) • Industry-leading voice reliability and uptime • Growing investment in AI, digital, and orchestration • Clear vision for next-gen customer experience (Infinity platform) • Loyal customer base with deep partnership roots • Skilled engineering teams committed to modernization • Broad integration ecosystem • Strong strategic pillars guiding the future • Bright long-term product outlook
Cons
• Legacy complexity can slow modernization • Market perception lags behind actual product progress