Worst Call Center I've Worked For - Customer Service Representative Alorica Employee Review

1.0
Sep 12, 2023
Recommend
CEO approval
Business Outlook

Pros

There's a cool vending machine, does that count?

Cons

It's like a mouse trap in there. You hardly get any space for your work station. You don't actually HAVE a work station of your own (it's first come first serve). Equipment and software is old and faulty. You sit at an arm's length from your co-workers. Managers are childish and couldn't give 2 cents about you or the customers. They played music on full blast while they played basketball with a kid's basket they set up...all while your poorly trained self is trying to resolve a call, barely being able to hear the customer. You are poorly trained, did I mention that? Basically you'll get training on the newer software, but it turns out, once you get to the sales floor, you'll realize you'll be needing to use an ancient looking software that was merely even mentioned during training. You get a one 10 minute break + lunch. A miserable 10 minute break which is basically the time you'll take to walk to and from that cool vending machine I mentioned. If you put in your 2 weeks hoping you'll be respected, good luck! They'll promptly ask you to log out, get your things, walk you out the door and take your card without further warning. Could type a thousand other things, but I think this should be sufficient. So unless you're desperate, avoid Alorica like the plague. There's better places out there, don't give up! :)

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Alorica Response
2y
Hello - Thank you for your comments and feedback. While we were disappointed to hear about your experience, we appreciate you taking the time to share your opinions.

Explore other reviews about Alorica

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Trys to live by values; client focused, people centric

Cons

lots of layers, tenured employees can seem territorial and not always open welcoming

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