Policies concerning Adherence are strangling - Customer Service Agent Alorica Employee Review

2.0
Jan 7, 2020
Recommend
CEO approval
Business Outlook

Pros

The culture is upbeat, positive and welcoming

Cons

You can't go to the bathroom when you need to. You are expected to be a robot when it comes to managing time; you are docked when you don't take your break on the very minute it's scheduled and often times these scheduling conflicts are completely outside of your control.

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2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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