They want sales people. - Customer Service Representative Alorica Employee Review

2.0
Apr 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Good wage for around here, decent benefits, paid training.

Cons

Metrics are stupid, and generally out of the hands of the CSR, so don't count on that "playmaker" bonus. They talk about how they are a family and willing to work with you to get you where you need to be, metric wise, but they just fire you the first time you miss a metric.

Explore other reviews about Alorica

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer medical, vision, and dental benefits. Holidays off. There is an initial training for the job. Additional refresher trainings are provided as well.

Cons

Holidays off are not paid. This is the first company I have been employed with that does not pay for the holidays.

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