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      Alorica

      Engaged Employer

      Alorica reviews

      Great coworkers, less than great management. - Customer Service Representative Alorica Employee Review

      4.0
      Oct 12, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I get along with everyone, including my own Team Lead/Manager, and was promoted by $0.50 just a few months after working there.

      Cons

      The company enforces strict and sometimes unreachable goals on handle time, adherence, etc. You are constantly aware of the ticking clock and have to time your breaks (including travel time to and from your desk) perfectly to have good adherence and make the monthly goal. Handle time is even harder, especially after being promoted to escalations, for upset customers. Goal is 6:25 minutes. My average is closer to 10:30.

      Explore other reviews about Alorica

      5.0
      Sep 30, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership is open and approachable, with genuine interest in employee feedback. Opportunities to grow professionally.

      Cons

      Things move quickly, which can be challenging at times, but it keeps the work exciting.

      1
      4.0
      Jun 4, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Trys to live by values; client focused, people centric

      Cons

      lots of layers, tenured employees can seem territorial and not always open welcoming

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