Pros
Get experience talking with people Comfortable work environment Mini-celebrations decent pay Training is fun, if you have the right trainer.
Cons
ridiculous standards. You have to ignore what the customer wants and do only what they say or else your statistics will reflect poorly on you. must fully notate. I know this isn't really a con, but i was written up once for a supervisor's actions and was only saved because i fully notated the account. Don't skimp out, notate the account. If you cannot take people yelling at you then this is not the job for you. I personally see an angry customer as time to completely notate the account and research what can be done to help them. As long as you have done your best there is no reason to take things personally. You learn about big events from the customers. When data goes down in a big city, you find out from angry customers before Alorica. This can be a bit intimidation for a lot of people. Once you hit the floor things are a lot more intimidating then in training. When i recommend this job to people, i tell them to stick with it though training and find somewhere else to work. No offense Alorica, but it takes a special kind of person to work in a call center.