Horrible place to work. - Senior Customer Service Representative Alorica Employee Review

1.0
Feb 17, 2017
Recommend
CEO approval
Business Outlook

Pros

The call center in Austin is designed well and is comfortable.

Cons

Alorica does not care about their employees. The attendance policy changes depending on which day it is. They constantly mess up your paycheck, and they could care less if you ever get your pay corrected. In the 6 months I worked there I was only paid correctly 4 times.

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2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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