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      Alorica

      Engaged Employer

      Alorica reviews

      Dead end job - RCN Billing Customer Service Representative Alorica Employee Review

      2.0
      Oct 14, 2016
      Rcn billing customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -CSR's make above minimum wage. -Very easy job ( dependent on the account they put you on) -Paid training. -Low standards( you can show up late, dress how ever you want) -They will hire ANYONE who can speak english and use a computer.

      Cons

      -High attrition rate among employees. -You want to use your PTO? too bad, they constantly turn it down. -salary cap is $14.00 ( basically you can work there for 15 years and only make $14 a hour) - No growth what so ever, if you're hired as a CSR expect to be one for ever. -The company kitchen is grossly overpriced.

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      4.0
      Jun 11, 2026
      Remote customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer medical, vision, and dental benefits. Holidays off. There is an initial training for the job. Additional refresher trainings are provided as well.

      Cons

      Holidays off are not paid. This is the first company I have been employed with that does not pay for the holidays.

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