Alorica is ok, but has issues - Customer Service Representative Alorica Employee Review

3.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay, free food, great building, safe area, and good training.

Cons

The insane metrics, the drama on the production floor, the time off, and some bad Team Managers. There basically is no work/life balance. Not many people get 2 days off in a row. I was recently laid off along with a group of other employees. I find it disturbing that they outsource payroll and timekeeping to the Philippines.

Explore other reviews about Alorica

5.0
Sep 17, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay was alright at best

Cons

It drains the life out of you

1
2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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