Here is my review after working in 1+ years. - Customer Experience Agent Alorica Employee Review

3.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

1. You'll get attracted by ambiance. 2. Smooth interview experience. 3. They'll provide WFH based on performance.

Cons

1. Too many rules. 2. I work for DD, which is worst if you ask me. They won't provide enough support but they'll expect great scores. Stressful and the salary is also very less compared to market trends. 3. Obviously politics. If you want to grow then you need to start run around from day one.

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2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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