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      Alorica

      Engaged Employer

      Alorica reviews

      Alorica - Centris, Quezon City PH - Customer Service Representative (CSR) Alorica Employee Review

      2.0
      Jan 15, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Been working here for 5 yrs., bi weekly pay. good working environment at first.

      Cons

      Micro-management, they cut off the annual increase, work from home is no longer an option even for tenured agents. compensation is lower compared to the amount of work, pressure and stress from the higher-ups. Most TL's/TM's that are pro-agents resigned due to the pressure from the higher-ups. Toxic. No wonder why they have a lot of vacant positions.

      Explore other reviews about Alorica

      5.0
      Sep 30, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership is open and approachable, with genuine interest in employee feedback. Opportunities to grow professionally.

      Cons

      Things move quickly, which can be challenging at times, but it keeps the work exciting.

      1
      4.0
      Jun 11, 2026
      Remote customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer medical, vision, and dental benefits. Holidays off. There is an initial training for the job. Additional refresher trainings are provided as well.

      Cons

      Holidays off are not paid. This is the first company I have been employed with that does not pay for the holidays.

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